SHIPPING AND RETURNS

SHIPPING POLICY

Orders are processed and shipped from Copenhagen, Denmark no later than 2 days from when the order is placed, excluding weekends and holidays. Orders received on weekends and holidays will be processed the next business day.

Once the order is dispatched, the buyer will receive a shipment confirmation email with the shipping tracking number.

Packages shipped through PostNord, GLS, DHL, and UPS are insured.

We cannot be held responsible for any lost or stolen packages. These issues must be dealt with directly through the shipping company. Please contact us, and we will assist as much as we have capacity for.

 

INTERNATIONAL SHIPPING

For international orders, a customs duty will be charged to you depending on the country in which you reside. Valiese is not responsible for payment of this duty. By law, we cannot change the value of an order on commercial invoices.

If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.

All international orders are shipped via UPS, GLS, or DHL.

 

EXCHANGE POLICY

We are glad to exchange any full-price, unworn, unwashed merchandise within 14 days of receipt of your online order.

All sales are final after 14 days of purchase.

 

DELIVERY DELAYS AND FORCE MAJEURE

We cannot be held liable for any delays or failure to deliver once an order is handed over to a third-party shipping company if the delay or failure is caused by events beyond our reasonable control.

 

RETURN POLICY

The buyer is responsible for any return shipping costs. Valiese is not responsible for return shipping costs or duty reimbursement in the case of international purchases.

Please contact tamara@valiese.com prior to sending a return or exchange.

Please allow 7 business days for your refund to be processed. We reserve the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Returns should be addressed to:

Valiese
Frederikholms Kanal 18, 1TV
1220 Kbh. K