TERMS & CONDITIONS
TERMS AND CONDITIONS
These terms and conditions (‘Terms and Conditions’) apply when you order or purchase goods from this webshop. The terms and conditions may be updated from time to time, for example, to reflect changes in technology, our business model, our system capabilities, or relevant laws and regulations.
We ask you to accept the terms and conditions every time you shop with VALIESE.
We reserve the right to cancel an order or purchase without being liable for damages or other costs in any of the following situations:
- Your payment details are incorrect or cannot be verified.
- Your order has been placed with the intent to commit fraud, etc., or has been placed in connection with a criminal offense or other illegal activity.
- An unintentional error has occurred in the webshop, such as a payment error, etc.
- There is an error in the inventory, and the item you ordered is not available.
Before placing an order, you have the option to change any information you may have entered – this includes the delivery, billing, and payment information. You also have the option of making changes to your order or removing items from your basket before completing the order.
When you click on ‘Pay’ and the receipt appears on your screen, you are bound by the purchase contract. You will receive an email confirming your order.
We store information, including the order confirmation, for a certain period, and we recommend that you also save these documents, as they may not be available on the webshop afterward.
To protect you and our other customers from fraud and to maintain a high level of security for online purchases, we may perform a verification check. A verification check may include checking the data you submit when ordering, including your address and payment details.
All of the stated prices for products include taxes and VAT. Costs relating to delivery, freight, or postage may vary and will be added to each order. The options and prices will be clear when the purchase is made.
All applicable import duties, customs duties, brokerage fees, local sales taxes, and other additional charges are the responsibility of the customer and must be paid by you upon receipt of the shipment. If taxes apply, you must pay these to release your order. In addition, local customs practice may require you to provide additional information to release your order. These rules vary from country to country. The government of your country determines the customs duties and taxes. For more information, please contact your local customs authority.
The prices in the webshop are displayed in EUR, even if your local currency is different.
You have the right to cancel your purchase without giving any reason within 14 days. Your right of cancellation expires after 14 days from the date on which you, or a third party other than the carrier, take physical possession of the goods.
In the case of several items ordered in one order and delivered separately, the right of cancellation expires 14 days after the date on which you, or a third party other than the carrier, are in physical possession of the last delivery.
To exercise your right of cancellation, you must inform us (see contact details below) of your decision to cancel the order via an unambiguous statement (e.g., email).
The cancellation period is met if you send your return before the cancellation period has expired.
Non-conforming, defective or incorrect goods
If you have received goods that are defective, or part of the order is missing, or we have delivered the wrong goods, please contact our customer service.
You are not responsible for any costs associated with the return of defective or incorrect goods. We will refund the purchase price and delivery costs once we have received the goods, unless you choose to order new goods to replace the original ones.
OTHER CONDITIONS
We make reservations for tax changes, pricing errors, typos, etc.
If you wish to complain about goods purchased from us, please contact our customer service. You can contact our customer service by phone, email, or ordinary post.
Complaints about goods purchased from us may be submitted to: Danish Mediation Team for Consumer Complaints, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. It is also possible to submit a complaint online via www.forbrug.dk.
You can also use the European Commission’s online complaints register to make your complaint, particularly if you are a consumer living in another EU country. You can submit the complaint using this link:
When submitting your complaint, please provide our email address: amanda@valiese.com
If we cannot reach an agreement through the Danish Mediation Team for Consumer Complaints, you have the right to lodge a complaint with the Consumer Complaints Board. If you wish to lodge a complaint with the Consumer Complaints Board, please follow this link: https://www.forbrug.dk/klagemuligheder-og-ankenaevn/klager-over-kob-i-danmark-varer-og-ydelser/
GENERAL INFORMATION
This webshop is provided by:
VALIESE
Frederikholms Kanal 18, 1TV
1220 Kbh. K
CVR 43251376
Contact: info@valiese.com
If you experience any problems with your order at the webshop, please contact our customer service.